IT Service Management Analyst
Обязанности
Responsibilities and Duties:
● Communicate effectively with multiple Altenar Departments such as Commercial Account Management, Business Support (Risk management, Trading), Product Management, Application Support and Technology Operations to ensure that customer inquiries, and overall satisfaction exceeds expectations
● Help Business Support with your technical expertise
● Harness your technical knowledge to answer questions on the industry and give thoughtful insights on Support trends
Manage Service Management processes i.e Incident Management/Request Fulfillment/Problem Management/Change Management
● Ensure quality in the information gathered from operator product feature and bugfix requests and drive solutions through the software development lifecycle processes within the agreed timescales
● Drive product improvement and business support efficiency by describing internal user experience in the form of business cases or user stories and working with software development teams to implement change
● Ensure all technical cases are solved with the client’s best interest in mind, and ensure underlying causes are addressed permanently
● Build relationships with technical teams to be able to harness their specialist knowledge in the resolution of issues
● Contribute to beta testing of the features to provide early feedback regarding software deliverables taking into consideration real business cases
● Maintain third-party gaming supplier relationships to monitor operational performance and expedite escalation where required
● Gather more detailed information and assist in improving problem descriptions to support quicker resolution.
● Contribute to investigation and resolution where the IT Service Management Analyst is able to
● Support the Head of Service Management on Metrics reporting
● Facilitate maintenance and release schedules.
● Facilitate the continued development of KCS (Knowledge-Centered Support) by driving and
reviewing contributions to Altenar Knowledge base.
Полный рабочий день
от 20000 руб.
При контакте обязательно указывайте название вакансии "IT Service Management Analyst".
Адрес: Владимирская область, г. Владимир, Гагарина улица, 5
Электронная почта: oleg.krasotkin@altenar.com
- Полная занятость
- от 20000 руб.
- Инвалиды
- Владимирская область, 25 августа 2021 г.